Online and Mobile Banking Resources

Welcome to CUA's Online and Mobile Banking Resources

This is your hub to help you in the use of CUA's online and mobile banking system! We know questions come up, and we're here to help. This page is your go-to resource for learning how to use the system, accessing helpful step-by-step guides, learning about new features as they are released, and providing your own feedback and suggestions. We're committed to providing you with a great digital banking experience.


Getting Started

If you're logging in to online or mobile banking for the first time, we've developed detailed instruction guides to take you through the process. These include step-by-step screenshots, to help you successfully log in and begin conducting online banking transactions.

The guides are:


What You'll Need

In order to log in for the first time, you need the following pieces of information in order to verify your identity (this is only needed for the first log in):

1.

Member (Debit) card number*

The 19 digit number on the front of your CUA Member card.

2.

Date of Birth

This is required to verify your identity with the information CUA has on file.

3.

Contact information

Email address or mobile phone number that is on file with CUA.

*For designated online banking users who do not have a debit card, please use your 16 digit assigned number. 

The information you enter must match the details on your account profile. If they do not match or are not on file, you will receive an error message directing you to contact CUA. Please try both your mobile phone number and email address. If you are unable to successfully log in, please contact us at 902.492.6500 or at info@cua.com and we will address the issue as soon as possible.


What You'll Need

In order to log in for the first time, you need the following pieces of information in order to verify your identity (this is only needed for the first log in):

1.

Member (Debit) card number*, which is the 19-digit number on the front of the card.


2.

Date of birth.

3.

Email address or mobile phone number that is on file with CUA.


*For designated online banking users who do not have a debit card, please use your 16 digit assigned number. 

The information you enter must match the details on your account profile. If they do not match or are not on file, you will receive an error message directing you to contact CUA. Please try both your mobile phone number and email address. If you are unable to successfully log in, please contact us at 902.492.6500 or at info@cua.com and we will address the issue as soon as possible.


Interac e-Transfers

We have developed the following instruction guides to help you successfully set up and use Interac e-Transfers:


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